Privacy Policy

Last updated: January 2025

Al Barak Technical Services LLC (“we”, “our”, or “us”) is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services within the United Arab Emirates.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, phone number, and physical address when you submit a form, request a quote, or contact us directly.
  • Service Information: details about the services you request, property location, and project specifications.
  • Usage Data: IP address, browser type, pages visited, and time spent on our site, collected automatically via cookies and analytics tools.
  • Communication Records: records of calls, emails, and WhatsApp messages exchanged with our team.

How We Use Your Information

Your information is used to:

  • Provide quotes and deliver the services you request
  • Communicate with you about your enquiry or ongoing project
  • Send appointment reminders and service follow-ups
  • Improve our website, services, and customer experience
  • Comply with legal obligations under UAE law

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics data. You can control cookie preferences through your browser settings. We use:

  • Essential Cookies: necessary for the website to function correctly.
  • Analytics Cookies: help us understand visitor behaviour to improve our site.

Data Sharing & Third Parties

We may share your information with:

  • Service Partners: trusted subcontractors who assist in delivering our services, bound by confidentiality agreements.
  • Legal Authorities: when required to comply with UAE laws, regulations, or legal processes.
  • Technology Providers: hosting, analytics, and communication platforms that process data on our behalf.

Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encrypted data transmission (HTTPS/TLS)
  • Access controls limiting data to authorised personnel
  • Regular security reviews and updates

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Service records may be retained for up to 7 years for warranty and legal compliance purposes.

Your Rights

Under UAE data protection regulations, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data (subject to legal obligations)
  • Withdraw consent for marketing communications at any time

To exercise these rights, please contact us at info@albarak.online.

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

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